Attracting new customers is expensive and difficult.
Today, competing for new customers is just part of operating in virtually any industry. No matter what you do, you’re going to have to battle for new customers. Being able to maintain those customers you’ve worked so hard to win over is a critical on-going strategy to any organization that wants to remain relevant today.
Being able to deliver and exceed customer expectations can quickly take a back seat to the fast-moving and flashy world of sales and marketing. The subtle efforts of customer service agent and client relations specialists will often times make the biggest impact in the future sustainability of an organization as it learns to extend the customer lifetime value delivered to an organization beyond the costs incurred to acquire the customer.
This infographic on the top 10 customer service skills by mattsfactor.com, highlights a set of essential customer service skills that every organization needs to make a priority in their customer experience efforts. Matt Olszewski is a customer service blogger from Poland. Spend a few minute on his site and it’s clear that he has a passion for helping people discover their potential, increase their knowledge, and improve their service delivery.
Top 10 Customer Service Skills
Having regular, returning customers brings organization numerous benefits. Maintaining a loyal customer is nearly always cheaper than acquiring a new one. Sustaining a customer base with existing customers and reducing customer church also helps to maintain control over customer-associated costs incurred for regular business functions like advertising, sales, customer on-boarding.
Creating a thriving culture of service excellence and customer experience has to be a pillar strategy for success in today’s competitive marketplace. Those who have direct interaction with customers must make these critical skills part of their arsenal of service and a foundation for their customer experience strategy.
Regardless of the industry, when an organization depends on individual customers and customer relationships to maintain key accounts, these important customer service skills will be the most important tools agents can use to ensure that the most precious assets an organization has, its customers, stay around for the long run.