Month: January 2013
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3 Ways Technology Is Changing Customer Experience for the Better
Once upon a time, if a storeowner provided bad service, there wasn’t much a customer could do. They could refuse to do business with the company, if possible, or they could tell their family and friends about their bad experience. Things have changed quite a bit since then. Technological advances have put power in the…
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5 Easy and Simple Ways to You Can Resolve Most Customer Complaints
It’s thought that customers who complain are usually too demanding and hence a nuisance. But it’s not just the upset customers that you need to settle, all customers are giving you some type of feedback to help you improve the service experience.
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4 Stages of Growing a Successful Customer Service Team
Knowing where you are in the life cycle of a customer service team will help you know how to best help your team to be effective at what they do. Everything goes through stages of development, especially effective customer service teams. They need to be created, developed, refined, and they eventually mature.
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Join Me at the SatMetrix Net Promoter Customer Experience Conference
Customer experience conferences offer a great venue to fast track your ability to get up to speed with what other experience leaders are doing to advance customer experience successfully in their organizations. And I can’t think of a better time to attend one than the middle of Winter…but in Miami Beach, of course! This week…
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4 Manifestos for Customer Service Change Makers
Change! Change! Change! We scream for changes, so why does the customer service landscape seem to always stay the same? We all want change, yet too many of us fear change. We dream of change. We desire change. We aspire to change things. But then when it comes to it, we slink back into our…
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11 Essential Tips to Writing the Ultimate Customer Service Tutorial
One of the greatest tools you have available to you in delivering exceptional customer service isn’t a person, it’s content. Great content online and available to your customers can greatly reduce the volume of customer service requests if done right.