Like Batman’s utility belt, you don’t need special powers to fight for good customer service online, just the ability to enhance your skills and abilities in your fight for good.
No offense Superman, but you have it easy. Super strength? Laser vision? Flying? I’m surprised you haven’t vanquished the world of baddies yet. But Batman, on the other hand? No super powers. No flying. No laser vision. Nothing. Just pure strength, intelligence, and his trusty utility belt is enough for him.
4 Lessons on good customer service you can learn from Batman’s utility belt.
The kind of offensive fighting power required for outstanding customer service is the type which enhances the skills and abilities of the agent to deliver an exceptional customer experience by:
1. Amplifying the keen customer service ear that identifiesexact problems.
2. Enhancing mental capacity for product knowledge and service capacity.
3. Inducing a state of unbiased empathy for customers.
4. Expelling genuine respect to all customers.
We should all look up to Batman. Especially those of us fighting bad customer service today. A good customer service agent will already be equipped with an awesome set of customer service tools in their fight for good customer experiences.
The saying really is true, “The Best Defense Is A Strong Offense.”
But let’s set the record straight, the customer service agent’s tool belt is NOT to be used for:
– Defending his or her own position and personal pride regardless of what the customer is reporting.
Like Batman, you have to learn by experience. Your customer service fighting skills don’t develop overnight. It will take days, weeks, months, and sometimes even years for you to refine some of your skills to fight for customer service good. You will need a reason to embark on this journey. You’ll need something to drive you. Like Batman, you need a trigger that you make you stand up for good customer service everywhere.
The best customer service representatives in the world will possess a highly unique combination of:
– Genuine concern for the experience or feelings of the “other” person, rather than themselves.
– Knowledge of the history of expected outcomes and how to create them.
– Cool headedness under pressure.
Think about it. Do you have what it takes to join the fight for good customer service?