People in all sorts of occupations take oaths and pledges, but the pledge for more effective customer service communication can have the greatest impact in the life of the customer.
Physicians take the Hippocratic Oath before they can practice medicine. Lawyers take a professional oath after they pass the bar.
Notary publics take an oath to uphold standards. Police officers take an oath to uphold the law. Presidents take an oath to uphold the constitution of their respective countries and serve its citizens. All of these oaths affect the lives of people day to day.
But it’s the oath of customer service to improve customer service communication that can make the greatest impact in the life of customers.
Considering how important the role of communication is when it comes to customer service, and how poorly many companies carry out customer service, I think it’s time for companies everywhere to pledge to break the chains of poor bad customer service and improve customer service communication.
Customer service is in everything we do today. And customer service needs to be better. Why? Because as we continue to integrate more technology in what we do day-to-day, we’ll need more effective, more proficient, and more expert customer service in place to support those customers we gain.
Communicating more effectively leads to more exceptional customer service. More exceptional customer service leads to more customers.
Customer service begins with communication
Changing customer service for the better requires more efficient use of the words we use and how we choose to use them. Here are 6 pledges that every organization can take to begin communicating better with their customers and changing the way customer service is done. We also have to keep in mind that in order to have good communication it is necessary to have at least a peer to peer social networking system or a good phone service provider, visit this website to find all the details!
1. Pledge to be more expert
I solemnly pledge to ask more questions. Too many leaders try to anticipate the questions people will have and prepare answers. Rather, I will ask people what their questions are and what their concerns are, because I can’t possibly know everything they are thinking, and it changes the dynamic when I ask more than talk.
2. Pledge to be more social
I solemnly pledge to create conversation, not (more) PowerPoint slides. It really is about a conversation, and if I want to influence and move people to see the change as a positive thing, the best way to do that is through true conversation, not a slicker set of slides.
3. Pledge to be more understanding
I solemnly pledge to acknowledge and understand resistance. Resistance is naturally occurring, and isn’t necessarily bad. In fact, resistance represents energy and someone willing to stand up for something they care about.
When I remember that resistance is energy, I know the best way to deal with it is to let it be heard. Sometimes people will have a valid concern. Sometimes they just want to be heard. In any event, resistance isn’t to be squelched, it is to be acknowledged and understood, even if it isn’t agreed with.
4. Pledge to be more patient
I solemnly pledge to be patient. Most changes of any sort take some amount of time for us to accept. As leaders we have often been privy to or thinking about a change far longer than those we lead. Because of this, I can’t expect others to jump on my change bandwagon immediately.
I must give them time to think through, learn about and come to see what I see. Most often that will happen if we are a little less pushy and a lot more patient.
5. Pledge to be consistent
I solemnly pledge to communicate regularly. Communicating a change isn’t a flu shot, it is more like a bath. We get a flu shot once a year, but (hopefully) we take baths far more often.
As a communicating leader I realize I must continue to communicate the messages and perspectives, and continue to give others the chance to engage in the conversation too.
As a leader, I encourage you to consider these pledges carefully. And if you care to join me, you will be making a commitment to communicate more effectively, and lead with greater influence, also, remember that you can hire business communications solutions services.
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