Get Employees Emotionally Involved To Improve The Service Experience

Reality is, you manage people. People are paid to do a job. However, in order to get the more from your team, you have to get them emotionally involved in the work that they do.

Unless your team believes in the work they do, see the value in it for them and for the world, you won’t get the best from them.

Work for something because it is good, not just because it stands a chance to success.

-Vaclay Havel, President of the Czech Republic

Converting your team is entirely up to you as manager. If your employees are not engaged, it’s not up to them to figure it out.

It’s up to the manager to craft a program that is tailored to individual employees so that they develop an emotional involvement with their work.

If your team comes in each day expecting to enjoy themselves, be challenged, develop themselves as professionals, be inspired by their leader, and be involved in the work that needs to be done that day, you’ll get the very best from them.

Richard Templar, in “The Rules of Management” puts it best when he states:

Everyone deep down wants to be valued and to be useful…it is true, deep down true. All you have to do is reach down far enough and you will find feeling, concern, responsibility, and involvement. Drag all of that stuff up and they’ll follow you forever and not even realize why.

The question then should be, are you emotionally involved? If not, you’ll need to re-charge and get yourself emotionally involved.

As a leader and manager you have to believe the mantra or your employees will never be able to embrace it themselves. I wrote a bit more on this at artandinterior.co if you would like a give it a read.

Managers lead, employees follow. You have to believe it because they have to believe it. Help them to see the purpose in what they do, how it changes their lives when they are engaged and how they change the lives of others when they provide the best service because it will.