Winning Customers by Transforming the Service Experience
Customer Experience Strategies, Insights, and Best Practices for Service Leaders and Professionals
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The High Cost of Customer Service Downtime #Infographic
Nearly 50% of customers will avoid a brand in the future if they’ve had to wait more than 5 minutes because of customer service downtime.
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10 Ways You Can Improve Customer Service Today
10 action-focused tips on how to improve customer service make all the difference to customers and those who serve them.
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3 Principles of Customer Loyalty You Can Implement in Any Call Center
There are three principles a business must focus on to encourage customer loyalty and increase share of wallet.
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4 Keys to a Customer Service Knowledge Base Your Customers Will Actually Use
A customer service knowledge base is a key to customer experience as it allows customers to get the right information how and when they want it.
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Where Customer Experience Professionals Focus for Results #Infographic
If you build the type of customer experience worth talking about, customers can’t help but talk about that. Word of mouth is key in customer loyalty.
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Mission Statements Don’t Inspire Customer Service, Action Statements Do
Mission statements don’t inspire great customer service, actions statements are the motivator to get people doing great thing.
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