Developing and maintaining the motivation of members of your team is perhaps one of the most important skills of leaders and managers.

Consistently delivering great customer service experiences is more important than ever now that we face extremely challenging economic conditions. Consumers scrutinize their expenses when they have few discretionary resources to go around with. They want the best stuff in exchange for their hard earned money.

WordPress has quickly become the preferred content management system around the world for both start-ups as well as established businesses. Many notable news outlets including The New York Times and CNN use this CMS to host their blogs, and Fortune 500 companies such as UPS and GM utilize this software to share product and service…

After getting the customers on the roster, it is imperative to retain them for ensuring the going concern of the business. Customer satisfaction is the process of meeting or exceeding the expectations of the customers and if managed properly, it provides growth prospects to the business. This is important not only for remaining in the…

The impact of the information revolution in this digital age has barely begun to be felt in customer service. Advances in technology and managing technology to leverage the customer experience will transform the nature of customer service in the future.

Your business’s customer service bottom-line impact depends largely on the effective of customer service management taking place in your organization. Consistently delivering positive, impactful performance requires you to frequently audit or account for the daily customer service management actions taking place.