Winning Customers by Transforming the Service Experience
Customer Experience Strategies, Insights, and Best Practices for Service Leaders and Professionals
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Integrate Live Chat & AI to Your eCommerce Business [& Learn How to Do It Right]
2018 saw the eCommerce industry grow by over 25 percent with 2019 showing no signs of a slowdown for the industry. The eCommerce boom has resulted in lots of competition. Businesses need to rise to the challenge to stay relevant.
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How to Build an Effective Social Customer Service Program
The significant benefits of effectively engaging with customers on social channels make the investment worthwhile.
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How to Stay Connected With Your Customers
In today’s competitive marketplace, customer care isn’t merely an add on, it’s become an integral part of most business strategies.
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Emotional Branding Case Studies to Emulate Great Customer Experience
Research had shown that only 2 percent of women considered themselves beautiful. Dove’s executives saw an opportunity here to distinguish its brand by starting a new conversation about the definition of true beauty and how other companies can help people with fashion like heraldoffashion.
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What’s the #1 Way to Improve Customer Service? #INFOGRAPHIC
Research from Forrester has found that 80% of companies want to use customer service to differentiate themselves from the competition.
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4 Ways Sales Psychology Influences Customer Behavior
Marks & Spenser, the U.K.’s largest chain store, has decided to stop playing music in its stores following feedback from customers, the retailer announced at the end of May 2016.
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