70 Simple Rules for Sensational Service

"Win the Customer is a practical, approachable tool kit for managers, and senior leaders. Inspiring, pragmatic and a must-read for anyone who wants to make a difference in the lives of those they serve."
-Joseph Michelli, New York Times bestselling author of Leading the Starbucks WayThe New Gold Standard, and The Zappos Experience
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On the Service Experience Blog

How to Develop Great Customer-Centric Experience Experts

 — June 30, 2015

Developing your people to create better customer experiences requires clear understanding of the future status of your organization. Too often organization are focused on past performance when planning their people development, but past performance is a poor indicator of how to develop better experience-focused people. 

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