70 Simple Rules for Sensational Service

"Win the Customer is a practical, approachable tool kit for managers, and senior leaders. Inspiring, pragmatic and a must-read for anyone who wants to make a difference in the lives of those they serve."
-Joseph Michelli, New York Times bestselling author of Leading the Starbucks WayThe New Gold Standard, and The Zappos Experience
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On the Service Experience Blog

This is Your Brain on Product, This is Your Brain on Service

 — August 3, 2015

Product and service focus can be like two sides of a brain, approaching customers in completely different ways and often struggling to achieve maximum customer experience potential. Product managers want to know what customers think of their product. It’s vital to be able to continue improving and making a product that people want to use, and provide […]

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