70 Simple Rules for Sensational Service

"Win the Customer is a practical, approachable tool kit for managers, and senior leaders. Inspiring, pragmatic and a must-read for anyone who wants to make a difference in the lives of those they serve."
-Joseph Michelli, New York Times bestselling author of Leading the Starbucks WayThe New Gold Standard, and The Zappos Experience
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On the Service Experience Blog

How Millennials Can Help Your Customers in the Long Run

 — July 28, 2015

By leveraging millennials common characteristics of honesty, confidence, and passion, your organization can make the leap in customer experience and take it to the next level. Being a millennial is a strange experience in today’s world. On one hand, you’ve got many people from previous generations hating on you for being an unrealistic, arrogant dreamer. On the other, you’ve got […]

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