Most tasks can be delegated elsewhere. Much of what we do today can be automated, saving time, money, and improving the customer experience. Once you begin noticing tasks that could be handled via automation, you’ll get excited about the potential.
First impressions generally happen in less than 7 seconds. Design is key to the customer experience and can mean the difference in winning the customer.
Your customers are talking about you online, and there is nothing you can do to stop it. But, do you want to stop it when you can join the conversation? Online discussions and reviews give you a window into your customers’ minds, and, when handled correctly, that opportunity can persuade them to open up their […]
So you’ve done everything possible to satisfy your customers. You’ve exerted all efforts to better your products and customer service. You treat customers like kings and queens, and provide everything to match their wants and needs all the time. Now how do you know if your strategies are working? How do you know if your […]