70 Simple Rules for Sensational Service

If there's one customer service book you must have in your library, this is it. Win the Customer cuts right to the chase, giving readers practical, powerful techniques for energizing the way they interact with the people who drive their business.

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Win the Customer

5 Tips to Turn Difficult Customers Into Brand Advocates

May 4, 2015 Add a Comment

We’re all heard the saying ‘The customer is always right’, but is that true? Well, it can’t be true because in fact the customer can often be wrong. However, what IS true is that ‘The customer is always the customer’; and regardless of the fact that he might be blatantly wrong, he is still your […]

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