70 Simple Rules for Sensational Service

If there's one customer service book you must have in your library, this is it. Win the Customer cuts right to the chase, giving readers practical, powerful techniques for energizing the way they interact with the people who drive their business.

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Win the Customer

How Should You Manage Your People?

May 13, 2015 Add a Comment

The customer service industry is complicated. Serving customers is an intensely personal, human interaction. Doing it effectively will test any organization’s ability to manage its most valuable resources, the very people who serve customers. Everything we do (more or less) is bespoke. All our customers are different, and because all of our customers are different […]

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