My passion? Architecting customer experiences and innovating customer service delivery.
In my 15+ years industry experience, I’ve come up through the ranks of customer service and know first hand the challenges contact center leaders and agents face each day.
My passion for technology and customer relations has given me opportunities to work with some of the leading organizations in the world to advance the cause of customer service and architect unique customer experiences that drive customer loyalty.
Flavio Martins
Flavio is the VP of Operations and Customer Support at DigiCert, Inc., a leading provider of enterprise SSL Certificate Management and PKI technology for security in the Internet of Things. DigiCert is trusted by thousands of government, education, and Fortune 500 organizations.
Flavio has a B.S. in Information Technology from Utah Valley University and M.S. in Technology Management from Denver University. His focus is on helping teams leverage technology with the special human factor to create exceptional and memorable customer experiences.
Flavio is an award-winning customer service blogger, customer service fanatic, and on a mission to show that organizations can use customer experience as a competitive advantage win customer loyalty.
My Approach
STRATEGIC EXPERIENCE
Developing unique customer experience offerings, organizations strategically differentiate from competitors in their industry.
EXCEPTIONAL SERVICE
Innovating in customer service delivery, service agents can enhance customer relationships driving increasing customer loyalty and reducing churn.
APPLIED TECHNOLOGY
Implementing technology solutions can enable organizations to streamline operations, increase productivity, and deliver personalized service.
