I’m Flavio Martins and I’m a disciple of awesome customer service and freakishly interested in customer experience.

Customer Service Experience SpeakerHaving risen in the ranks of the service experience world, I’ve experience day-to-day life in the call center for customer service and technical support.

Along the way I’ve been fortunate to be part of some unique service teams with the ability to craft exceptional customer experiences.

With support from leaders willing to give young upstarts a chance to prove their service theories, I’ve seen customer service transform customer relationship and help create award-winning customer service teams.

To sum it up, I’m obsessed with great customer service and transforming the call center. Win The Customer is where I channel my thoughts on awesome customer service experiences.

The Customer Service Blog

Win The Customer is one of the most socially shared customer service experience blogs today and is often syndicated on CustomerThink, Business2Community, YahooBusiness, and other top customer service experience sites.

Satisfaction is not enough, great customer service wins customer loyalty. Too many hours are wasted every year on customer service trainings about customer satisfaction. But just focusing on satisfaction is a waste of time. Customer loyalty is what counts.

Thought Leadership

I’m grateful for the organizations that have recognized the importance of great customer service and experience. I’ve been honored to be listed among some of the best minds in the customer service and customer experience industry. A few of the top recognitions include:

  • Huffington Post Top 100 Most Social Customer Service Pro – Huffington Post
  • ICMI Top 100 Most Influential People in Customer Service – ICMI – CallCentre
  • Frontleaf Top Influencer in Customer Success – Frontleaf
  • SAP Top 60 Customer Experience Influencer SAP
  • Mindtouch Top 50 Most Active Influencers in #CX Mindtouch
  • CustomerThink Top AuthorCustomerThink
  • Top 15 Most Influential Customer Service ExpertGetApp
  • Top 50 Customer Service Pro to FollowWittyParrot
  • Top 10 Customer Experience LeaderFonolo
  • CustomerService100 Service LeaderCallCenter.co.uk
  • Top 30 Customer Engagement Influencer – The Customer Edge
  • Top Customer Service BlogMerlin
  • Best Service Leader to FollowServiceMax