My passion? Architecting customer experiences and innovating customer service delivery.
In my 15+ years industry experience, I’ve come up through the ranks of customer service and know first hand the challenges contact center leaders and agents face each day.
My passion for technology and customer relations has given me opportunities to work with some of the leading organizations in the world to advance the cause of customer service and architect unique customer experiences that drive customer loyalty.
Developing unique customer experience offerings, organizations strategically differentiate from competitors in their industry.
Innovating in customer service delivery, service agents can enhance customer relationships driving increasing customer loyalty and reducing churn.
Implementing technology solutions can enable organizations to streamline operations, increase productivity, and deliver personalized service.