Get Your Holiday Campaigns Out on Social Networks
Social media is an effective way to improve the customer experience, and get the word out on specials from your business during the holidays.Read more
7 Noble Pursuits of Great Customer Service Leaders
Your customer service actions are all for naught unless you focus on the factors that create real positive customer experience impact for your customers.Read more
Multi-Channel Shopping Means Multi-Channel Customer Service
While many retailers may have embraced multi-channel shopping, the idea of multi-channel customer service is often overlooked, despite playing a vital role.Read more
Consistency is Key to Creating an Exceptional Customer Experience
Customer experience is much more than customer service. Customer service is certainly a key part of the customer experience, however the customer experience is the organization and culmination of all customer service actions and how your customers experience them.Read more