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About Me
The Book
The Blog
Contact Me

The Customer Service Blog

Customer Experience Effective Communication

October 5, 2017 - By Kara Masterson

Next Generation Networking: 4 Pointers on Expanding Your Professional Network

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Critical Thinking Customer Experience

September 5, 2017 - By Flavio Martins

5 Ways Small Business Security Systems Pay for Themselves

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Customer Service Multi-Channel Communication

August 7, 2017 - By Kara Masterson

Marketing on the Net: 5 Web Advertising Tricks for the Modern Business

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Why Customers Can't Find Your Company Online

August 4, 2017 - By Flavio Martins

5 Tips on Creating Content for Webroomers and Showroomers

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Customer Service Phone Experience

July 31, 2017 - By Flavio Martins

Up the Ante with Your On-Hold System to Win Over Customers

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Service Experience Vitality

July 3, 2017 - By Flavio Martins

How Managers Can Create a Safe Shopping Experience for Customers

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Customer Experience Infographic

June 28, 2017 - By Kara Masterson

Budding Business: 5 Tips to Help Your Small Business Get Out of the Red

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Social Customer Service Experience

June 5, 2017 - By Flavio Martins

Empowering Your Customer Service Team With More Mobility

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CRM Software for Customer Experience

April 6, 2017 - By Flavio Martins

5 CRM Features Your Company Needs To Recharge Customer Experience

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