Want to get in touch with me? It’s easy! Here’s how…
One of the biggest frustrations that I have is that even though we are so digitally connected, it seems like you can’t ever get a response from people online. So you can call, text, or tweet me any time. I’m frequently involved in service conversations online.
I’m always interested in talking customer service and customer experience, or almost any other topic. If you’re interested in having me contribute articles, or speak and participate in panels, contact me.
Do you have something to say?
If you’re a customer service or business leader or work with an organization that is shaking things up in customer service, I want to hear from you. I’d love to feature a post on what you’re doing to make the customer service world a better place.