70 Simple Rules for Sensational Service

"Win the Customer is a practical, approachable tool kit for managers, and senior leaders. Inspiring, pragmatic and a must-read for anyone who wants to make a difference in the lives of those they serve."
-Joseph Michelli, New York Times bestselling author of Leading the Starbucks WayThe New Gold Standard, and The Zappos Experience
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On the Service Experience Blog

Make Minimalism the Standard of Excellence

 — July 3, 2015

Too many companies make customer service a headache. The pleasant nature of having a small conversation and coming to a swift and happy conclusion is all-but-gone, replaced by rigid policies and inflexible business principles. Take a step back, clear away the clutter and make things both easy and simple for yourself, your team, and your […]

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