70 Simple Rules for Sensational Service

If there's one customer service book you must have in your library, this is it. Win the Customer cuts right to the chase, giving readers practical, powerful techniques for energizing the way they interact with the people who drive their business.

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Win the Customer

CRM, The Most Important Tool For Customer Success in the Cloud

Margaret Lyons March 30, 2015 Add a Comment

Successful businesses have learned to master making customers successful. Throughout my career, I’ve watched customers set goals, and then watched as they either reached or fell short of them. When you work as closely with your customers as I have, you can’t help but feel these successes and failures as much as they do. The […]

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