What is Customer Service Week?

Winning Customer Service Experience

Did you know that every year, the first full week of October is recognized as Customer Service Week? Customer Service Week is a great opportunity for organizations that rely on customer service and customer support teams to celebrate the important role customer relations has in business success. In addition to fun traditions and parties that […]

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The Growing Gap Between Service Delivery and Delivered Service

Customer Experience Focus

33% Percent of companies admit to not keeping promises made to customers. Recent research reported by the Institute for Corporate Productivity (i4cp) and the American Management Association (AMA), shows that there’s a growing gap between what organizations aspire to in terms of service delivery and the actual service customers experience. Business is different. Not just today but […]

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2 Essential Elements to Building a Sustainable Brand Service Experience and Customer Loyalty

Customer Service Experience Blueprint

Building a brand is all about creating a brand image and continually serving customers in a way that creates a positive perception of a business, its products and services. Effective branding means staying relevant in the minds of people via associating positive, action motivating, and emotionally engaging feelings in the hearts and minds of the customer. A brand is defined as […]

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Mapping the Customer Experience Journey in the Internet Age

Customer Experience Journey Map

Creating an exceptional customer experience requires time, effort, and attention to detail. It’s critical to understand customers, customer expectations, and have the right process to ensure that service delivered exceeds service expectations. Customers want more than just words and pretty pictures. Customer Journey mapping is an integral part of customer experience design. Customer journey maps […]

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