WIN THE CUSTOMER

70 Simple Rules for Sensational Service

"Win the Customer is a practical, approachable tool kit for managers, and senior leaders. Inspiring, pragmatic and a must-read for anyone who wants to make a difference in the lives of those they serve."
-Joseph Michelli, New York Times bestselling author of Leading the Starbucks WayThe New Gold Standard, and The Zappos Experience
Win the Customer
Most Recent Service Blog Posts

On the Service Experience Blog

How to Transform Your Customer Service Goals

 — August 25, 2015

According to the American Express Global Customer Service Barometer, customers are twice as likely to share bad customer service experiences than positive ones. Unfortunately a bad review can take hard work to reverse. Parature’s infographic shows it takes 12 positive customer service experience to make up for one negative one.

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