WIN THE CUSTOMER
70 Simple Rules for Sensational Service
If there's one customer service book you must have in your library, this is it. Win the Customer cuts right to the chase, giving readers practical, powerful techniques for energizing the way they interact with the people who drive their business.Coming Soon...
Too many organizations fall short in translating the desire for great customer experience into customer service actions that create them. If more than half of customers would be willing to pay more for a better customer experience, why don’t more organizations get more from customers?Read More