Year: 2011

Excellent customer service isn’t hard, but it requires everyone in the organization to be converted to the principle that customer service and creating customer loyalty is the key to success. Successful customer service organizations train EVERYONE in customer service, because customer service is the lifeblood of the organization.

I normally begin teaching these 3 principles before I even hire a team member. Then, once the hire has been made, I like to spend the first couple of days of any new team member focused on teaching customer service, company culture, and what they can do each day to make positive connections with customers.…

I recently spent 10 minutes and hired the perfect candidate for an open position I had. There was no need for recruiters, having multiple rounds of day-long interviews, testing to confirm knowledge of the concepts, etc. A simple, functional job description was all that was needed. First, create a functional job description for the position.…

How to tell your boss you’re quitting is a hard thing for most of us. But, hopefully, with these quick suggestions, it can be an easy and positive experience for you. Quitting your job is hard. But in our minds, we make quitting a job much harder than it has to be. We generally think…

The goal of every business whether big or small, is to be ahead of the competition and customer service best practices are the easiest way to do that. In order to attain a top position over your competitors, business owners strive to make use of lots of promotions and advertisements to get new customers. However,…

Customer service innovation has become increasingly valuable as a way to differentiate from the competition and avoid an all-out price war. The challenge for companies is to determine to what extent the service innovations should be radical and if they are not a re-hatched copy of what someone has done before, are they achievable?