Today’s customers are increasingly more mobile and technologically-connected. Self-service customer service is a critical component of today’s mobile and instantly connected customer.
This higher level of customer engagement requires us to establish the right framework within our customer contact channels to deliver service in the way that our customers want and when they want it.
Master the art of self-service customer service
Self service is a critical part of delivering an exceptional customer service experience, and this eBook delivers on that.
- Learn Why Most Successful Companies Today are Encouraging Their Customers to Use Self Service Options
- Enjoy Step by Step Instructions and Examples That Will Cut Your Support Costs and Waiting Times Dramatically
- Discover the Best Practices and Implementation of Succesful Self Service Adoption
*Free eBook to get you started on developing your self-service customer service solution
Self service is the next frontier of exceptional customer service experiences and I found the eBook to be a great source for setting straight what is needed for successfully adopting self-service customer programs. It’s a concept that many are considering and this eBook makes it plain and simple for any call center to adopt.
Stefanie Amini is the Marketing Director and Specialist in Customer Success at WalkMe and has written an exceptional, free eBook to help any customer service manager be able to identify the critical points to deliver an exceptional self-service customer service experience. It’s a quick and easy to follow guide that every customer service leader must read.
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