Customer Contact Conference: A Frost & Sullivan Executive MindXchange

At customer service and call center conference events, you have the unique opportunity to brainstorm with peers and validate solutions to your problems and challenges.

Join me at this year’s Customer Contact West, 2013: A Frost & Sullivan Executive MindXchange.

The customer contact conference is an excellent value for the level of hands-on education you get. Get the latest trends and strategies at over 30 hands-on workshops and Executive Insight Presentations.

“This event blows the rest away! I took more back from this event after the first day, than I have from all other events combined.”

Josh Morey, Regional Manager – AAA

As you can see, it’s worth a few days away from the office.

Recruiting, training, and retaining a new class of customer service all-stars

This year I’ll be presenting on hiring and retaining a new class of call center professionals in this new generation. With the emphasis on improving customer service and the powerful effective an exceptional customer experience has on your customer base, you can no longer put just anyone in your call center or customer service team.

How do you recruit, train, and retain the top customer service agents in the industry? How do you develop your call center staff to work at peak efficiency and connect with customers at a level that develops great customer loyalty? I’ll show you all this, plus more at this year’s Customer Contact West, 2013: A Frost & Sullivan Executive MindXchange.

The customer experience conference for serious customer focused leaders

The interactive sessions at Frost & Sullivan’s Contact Center West event and its non-stop networking opportunities are designed to foster the ability to share, question and benchmark with Customer Management industry leaders and provide key take aways that can be implemented immediately upon your return to the office.

But it’s not about the connection you make at the event. The real treasure is the high-level of premium presentations, info sessions, discussion, and trainings that will help you come away a better customer contact center leader and customer service experience executive.

Key take-aways from the event include:

• Templates for training, developing and supporting agents to create an engaged workplace.
• Best practices for combining customer feedback management with existing initiatives like quality management and speech analytics.
• Insight in how to hire, train, and motivate remote agents.
• Frameworks to validate customer experience in a world of mobile applications.
• Ticks and Tricks for utilizing the versatility of a modern game approach across functions and activities.

If you are an individual responsible for Contact Centers, Customer Analytics, Customer Experience & Loyalty, Operations or Quality Assurance then this event is the best investment you can make for your professional development.