Category: Customer Experience
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The Best Customer Service Phrases That Will Help in Any Tough Situation
Being an exceptional customer service representative comes with specific requirements. One of them is understanding the effect of using service phrases. Your goal as a customer service employee is to hear problems and bring solutions. As long as you know how to solve the issues arising, you’re successful.
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4 Efficient Ways To Improve Customer Experience and Loyalty
In simple words, customers rarely remain loyal to brands that compromise on their experiences. Read on to learn more about what it takes to improve customer experience and loyalty. The first step to achieving this goal is to understand big data and knowledge management. You must’ve come across these one-liners if you’re a business owner:…
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7 Tips On Call Center Customer Experience Improvement
Like any other industry, there’s always room for improvement in call center customer experiences.
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How to Build an Effective Social Customer Service Program
The significant benefits of effectively engaging with customers on social channels make the investment worthwhile.
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How to Stay Connected With Your Customers
In today’s competitive marketplace, customer care isn’t merely an add on, it’s become an integral part of most business strategies.
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Emotional Branding Case Studies to Emulate Great Customer Experience
Research had shown that only 2 percent of women considered themselves beautiful. Dove’s executives saw an opportunity here to distinguish its brand by starting a new conversation about the definition of true beauty and how other companies can help people with fashion like heraldoffashion.