Category: Customer Service
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4 Reasons Why the Customer Is Always Right
“The customer is always right” also sets a standard for the customer service department that strives for excellence. Customer service experiences are one of the leading causes of customer loyalty and customer loss.
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Unexpected User Experience Behavioral Trends Making Waves
The rapid migration from the web and PCs to mobile devices in the last decade surprised everyone. As smartphones rapidly became more advanced, users were soon realizing that their phones could be their primary window to the online world.
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Marketing on the Net: 5 Web Advertising Tricks for the Modern Business
In today’s world, more and more small business owners are developing substantive, savvy online marketing strategies.
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Why Build a Contact Center Instead of a Call Center?
The cloud-based contact center market is growing at an explosive compound annual growth rate of 23.6 percent, on track to increase from $5.43 billion in 2016 to $15.67 billion by 2020, Markets and Markets projects.
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10 Things Customer Service Needs to Know About Customers #Infographic
The easiest way to make sure that you deliver exceptional customer service is to know exactly what your customers want.
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In Customer Service, Is the Customer Really Always Right?
Is the customer always right? Does that ultimately really matter? Every business owner or company manager needs to properly understand the needs of the clients because future business depends on it. Isn’t meeting customer needs really the main factor when it comes to the success of the business?