Category: Customer Service

Six Sigma for customer service includes identifying factors which are critical for the quality of the service required customers. Focus is placed on improving efficiencies, capabilities, and stability of service and the customer service system to support six sigma.

The secret to effective customer service sales without having to sell is to understand customers wants, needs, and delivering those.

Can you really avoid making those critical mistakes that turn your eager customers into raving mad detractors? Has it really been that long since the customer was always right, since orders were received with a smile (even on the web), and since company screw-ups were dealt with promptly and with class?

Consistently setting realistic service goals is critical to the process of developing your core customer experience.