Giving employees the freedom to work from home can impact how much they love their job and their desire to stay.

The cost of poor customer service is going up, rising from $41 billion lost in 2013 to $62 billion in 2015, according to research reported by NewVoiceMedia.

Customers wait 1 minute on hold before getting the run around from customer service, it’s not wonder they are always willing to switch to a competitor.

Because you can’t always turn to an expert in times of trouble and crisis, there are strategies you can turn to protect confidential customer information from getting in the wrong hands.

Everyone dreams of starting their own business and being in control of their own future. But a successful business requires careful planning and constant attention to management.

Social Media has become not just a prominent platform for marketing and advertising but also an accessible tool for forming and improving customer relationships.