Winning Customers by Transforming the Service Experience
Customer Experience Strategies, Insights, and Best Practices for Service Leaders and Professionals
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What a Security Breach Could Mean for Your Business
Security breaches have been making headlines lately as many major government bodies and corporations experience hacks that expose thousands of confidential documents, regardless where wil you keep this information either on the cloud or paper, if you are still one of those who prefer keep paper documents make sure you ask to composite door Bristol…
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Five Top Causes of Customer Attrition (and How to Deal With Them)
While customer service problems aren’t always your fault, your ability to respond to a customer’s concern is within your control and is the responsibility of your organization.
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How to Give Your New Small Business a Professional Vibe
If you want your new small business to be competitive against the established ventures in your niche, it’s important to pay attention to the details that will create a professional appearance. Learn how to start a hair salon: tips and tricks. Here are a few tips for how to give your new small business a…
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4 Ways Feedback Is Central to Customer Satisfaction
Smart companies engage in a variety of feedback methods to get at the heart of how their business is performing.
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Best Practices for Protecting Customer Data in Service
As the threat of being breached increases, it becomes more imperative for companies to take precautions to protect their customers and their business.
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Why Your Digital Platform Needs ‘Real’ Human Customer Experience
Not so long ago, I was a complete rookie to the blogging world. When I started to benchmark hosting sites, I felt lost.
Got any book recommendations?