While self-awareness is vital for customer experience, it is only by knowing where your limits are that you can build the strongest customer service teams.

To innovate and get ahead of competitors and market trends, it’s critical for customer experience leaders to continually evaluate their vision of customer experience and perceive potential technologies that could accelerate the ability to deliver exceptional service experiences.

Did you know that that delivering customer happiness is one of the easiest parts of working in support? And that the greatest challenge for customer support professionals is tackling burnout?

Information technology (it consulting) exists for the sole purpose of bringing customers and businesses closer together. It facilitates everything from sales to customer support. It should enhance every aspect of a business.

Measuring the success of customer service isn’t as simple as just looking at reviews, sales figures or the amount of potential customers your store receives.

Gartner reports that failure to respond to customer service requests on social media may result in a 15% churn rate, which can mean millions lost.