Winning Customers by Transforming the Service Experience
Customer Experience Strategies, Insights, and Best Practices for Service Leaders and Professionals
-
4 Affordable Online Solutions for Understanding Customer Experience
Measuring the success of customer service isn’t as simple as just looking at reviews, sales figures or the amount of potential customers your store receives.
-
How to Implement 24/7 Social Media Customer Service
Gartner reports that failure to respond to customer service requests on social media may result in a 15% churn rate, which can mean millions lost.
-
20 Critical Thinking Keys to Customer Experience Excellence
Developing our creative potential will strengthen our ability to cope with the daily change that is required for customer experience excellence.
-
10 Things Customer Service Needs to Know About Customers #Infographic
The easiest way to make sure that you deliver exceptional customer service is to know exactly what your customers want.
-
6 Tips to Make Sure You Are Meeting Your Customers’ Expectations
Meeting customer expectations is incredibly important for any business that wants to be successful today.
-
5 Reasons Why Call Centers Must Be Mobile Friendly
According to the Forrester Research Group, almost two billion people worldwide owned a smartphone in 2014. That number is expected to more than double by 2019.
Got any book recommendations?