Developing our creative potential will strengthen our ability to cope with the daily change that is required for customer experience excellence.

Meeting customer expectations is incredibly important for any business that wants to be successful today.

According to the Forrester Research Group, almost two billion people worldwide owned a smartphone in 2014. That number is expected to more than double by 2019.

Continuous improvement is a key characteristic of the most successful customer experience. Successful service organizations realize that no service initiative is perfect and have a framework in place to capture results and analyze them for potential improvement towards better customer experiences. Many of the quality management practices the Japanese manufacturing system is well-known for can be traced…

In order to succeed in any business, it’s critical to map out needs and wants of customers and prospects in order develop a business focused on meeting the customer experience expectations of its audience.