With the growing number of channels by which customers can now contact businesses, call centers must adapt their strategy and structure to leave room for coordination, collaboration, and enhance the customer experience.

Whether you work from home or an office, you need reliable business insurance to protect yourself from liability and circumstances that interrupt business. Here’s a roundup of what to look for and how to budget accordingly.

When you fall in love you gladly go the extra mile for that special someone every time. Everything you do, are, and want to be is what will make that special person truly happy.

Customers today crave that sense of connectedness with the people they do business. Too many corporations hide behind a faceless corporate image. And by doing that, they fail to connect with customers in a meaningful way.

By taking into consideration all the variables such as employee skills, preferences, location, and assets needed, service businesses can increase their first time fix rates almost overnight.

Customer service quality is a manifestation of your customer care and the degree of your customer focus. The degree to which you go to serve your customers shows the true essence of the existence of your organization.