Winning Customers by Transforming the Service Experience
Customer Experience Strategies, Insights, and Best Practices for Service Leaders and Professionals
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12 Critical Questions for Call Center Agent Engagement
Based on 25 years of research done by Gallup polls, the book “First Break All of the Rules” shares the following 12 questions that are key in keeping your talented employees.
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Cost Cutting in the Call Center Kills Customer Experience
If careful consideration is not made in cost cutting, companies will end up spending less and getting less, or spending less, but costing more in other areas that have to compensate.
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Happy Customer Service Agents Means Happy Customers
One of the most valuable assets a company owns is its employees, and ensuring their happiness can be one of the most challenging aspects facing any business.
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3 Simple Ways To Upgrade Your Call Center Experience and Win the Customer
With the growing number of channels by which customers can now contact businesses, call centers must adapt their strategy and structure to leave room for coordination, collaboration, and enhance the customer experience.
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Business Insurance: Do You Need It? And Why This Matters to Your Customers
Whether you work from home or an office, you need reliable business insurance to protect yourself from liability and circumstances that interrupt business. Here’s a roundup of what to look for and how to budget accordingly.
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6 Ways to Make Customers Fall In Love With You Over and Over Again #Infographic
When you fall in love you gladly go the extra mile for that special someone every time. Everything you do, are, and want to be is what will make that special person truly happy.
Got any book recommendations?