Can your customer reach you when they have questions or concern to ensure customer satisfaction in their greatest time of need? When one thinks of providing a great customer experience, it’s easy to visualize some of the more common aspects of customer service – employees with customer friendly attitudes, giving the customer their money’s worth…

Don’t be surprised if customers ask about the security behind your credit card transactions. Educate them on why paying with a card is convenient and secure for both of you.

Is there a relationship between the size of a company and its ability to deliver quality customer service? What does it mean for business success?

Millions of words are used each day in customer service communication; three little ones have great power to destroy your customer service experience and should be avoided at all cost. Studies have shown that vocabulary is a good predictor of success.

87 percent of companies currently allow employees to bring their own devices to work. Have we finally overcome the fear of BYOD by seeing its real benefits?

Everyone uses customer service. Although it’s easy to be upset with the bad customer service, getting good customer service isn’t as easy as you think.