Empathy is the most important skill you can have in customer service. It’s not always asked for, but is always welcome and keeps customers coming back.

Clarity of expectation, perhaps the most basic of employee needs in the workplace, is critical to customer service performance. Do your customer service agents really know what is expected of them? Or better yet, do they know what a successful result of their work looks like?

The emotional bond of customer loyalty may not appear on your business’s bottom line, but is critical to the survival of your organization.

Evaluate every new technology and each new process needs to be evaluated against the real purpose for customer service.

Staying motivated in customer service is 99% of the battle to deliver better customer experiences each day.

Customer service providers are caretakers of customer trust and must go above and beyond to deliver results that customers want.