Staying motivated in customer service is 99% of the battle to deliver better customer experiences each day.

Customer service providers are caretakers of customer trust and must go above and beyond to deliver results that customers want.

Starting a business can be fun and exciting on the surface, but it requires great discipline and planning be done right.

Providing a great customer experience for our customers makes them proud to be associated with us and is part of our legacy of customer service.

Cold calls without thinking is difficult, but tailoring the call experience can lead to better customer service and improved customer contact success.

Most companies that set out to deliver better customer service today fall short of creating a customer experience that creates customer loyalty.