This simple blueprint is a guide for how to overhaul and improve customer experience and enhance customer engagement in just one year.

It’s difficult to catch decision makers at their desks most of the year, but this doesn’t mean that you can forget customer service when you contact customers. Look, I know how you feel. Calling all day, every day, reaching voicemails or getting transferred straight into voicemail without the line ever ringing. I’ve been there, I’ve…

Consistently delivering an exceptional customer experience requires creating employee engagement and culture that cultivates positive service actions.

Customer service management software and CRM focuses on providing more efficient ways to unify business activities to carry out more effective customer service actions contributing to a better service experience. Technology is helping businesses face many of the challenges they face as they try to maintain or build market share. One of the most helpful…

Only 4% of customers trust advertising the most for service information, so can your good customer experience to help seal the deal with customers?

Customer service leadership is clearly having a strategy for customer experience and bringing out excellence in others to carry out the service vision.