Wishing a very Merry Christmas to customer service and call center agents around the world. Peace, joy, and happiness to you and your loved ones.

A great customer experience is one that seamlessly integrates real-time self-service technology backed by experts who can resolve breakdowns to the process.

The ultimate disaster that can destroy your customer experience is a lack of safety for the customers your serve.

Bad customer service experiences have a significant effect on your customer loyalty and brand perception.

A cafe in Nice, France charges rude customers five times more for a cup of coffee than those who say hello and please. No, this is not a headline from the Onion (Wikipedia). A cafe owner in France has finally had enough with rude customers and he’s decided that he’s no longer going to take it.…

Call back services can eliminate hold time for customer service meaning less frustration for your customers and greater customer satisfaction.