Customer service leadership is clearly having a strategy for customer experience and bringing out excellence in others to carry out the service vision.

Wishing a very Merry Christmas to customer service and call center agents around the world. Peace, joy, and happiness to you and your loved ones.

A great customer experience is one that seamlessly integrates real-time self-service technology backed by experts who can resolve breakdowns to the process.

The ultimate disaster that can destroy your customer experience is a lack of safety for the customers your serve.

Bad customer service experiences have a significant effect on your customer loyalty and brand perception.

A cafe in Nice, France charges rude customers five times more for a cup of coffee than those who say hello and please. No, this is not a headline from the Onion (Wikipedia). A cafe owner in France has finally had enough with rude customers and he’s decided that he’s no longer going to take it.…