Conversation with a real person is probably the oldest form of customer service – but in a digital world, do online shoppers still want to talk?

Today your ability to keep your customer’s data safe online can mean life or death for your business.

Ask a dissatisfied customer: what would have made your customer service experience better? Now ask yourself what are you doing to make a difference?

80% of businesses believe they provide “superior” customer service, but only 8% of customers would describe the service as great.

Small shops can use customer experience in their design plan as an effective strategy to enhance the shopping experience.

Too many companies fall into the trap of ignoring the role customer service has in customer retention and its effect on the bottom line of the business.