Chatwing’s simple customer service community tool makes it easy to unite customers and improve the customer service experience online.

Conversation with a real person is probably the oldest form of customer service – but in a digital world, do online shoppers still want to talk?

Today your ability to keep your customer’s data safe online can mean life or death for your business.

Ask a dissatisfied customer: what would have made your customer service experience better? Now ask yourself what are you doing to make a difference?

80% of businesses believe they provide “superior” customer service, but only 8% of customers would describe the service as great.

Small shops can use customer experience in their design plan as an effective strategy to enhance the shopping experience.