For most companies retaining customers can be a difficult task, these 5 customer retention tips hope to make keeping customers loyal a little bit easier.

Customer feedback is the critical gauge that helps determine if your business is on the right course.

Nearly 50% of customers will avoid a brand in the future if they’ve had to wait more than 5 minutes because of customer service downtime.

10 action-focused tips on how to improve customer service make all the difference to customers and those who serve them.

There are three principles a business must focus on to encourage customer loyalty and increase share of wallet.

A customer service knowledge base is a key to customer experience as it allows customers to get the right information how and when they want it.