Winning Customers by Transforming the Service Experience
Customer Experience Strategies, Insights, and Best Practices for Service Leaders and Professionals
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101 Best Inspirational Customer Service Quotes
Exceptional customer service has been proven to be the new competitive advantage in today’s economy.
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Achieving the Highest Level of Great Customer Service
It’s not enough to just have the best talent, great customer service requires creating the right environment for talent to flourish.
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Building a Sustainable Customer Service Focus Alliance
An alliance of the right people is the only way to create a sustainable customer service focus culture.
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The State of Customer Service #Infographic
81% of companies that consistently delivered an exceptional customer service experience outperformed their competition
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The Ultimate Secret of Customer Excellence – CEO Engagement with Customers
The basic secret to customer excellence in customer service comes down to one simple question. How often does the CEO talk to the business customers? We have been in the business of training organizations, companies and individuals on customer service for over 15 years in the Asian and European markets. Interestingly, people keep on asking…
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Enriching Customer Experiences Through Meaningful Digital Touchpoints
It’s predicted that in the near future, companies will need to accommodate as many as 10 additional customer service interaction touchpoints. Envisioning the experience your customers have when they interact with your business is an important step in developing customer-facing policies that generate positive real-world experiences.
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