These five thought leaders aren’t just must-follows if you’re an entrepreneur, but their insights can help transform your customer experience and develop greater customer loyalty. A recent Mashable article listed these five business leaders as must follow Twitter accounts for entrepreneurs. The beauty of Twitter is that it allows us to easily connect with experts…

No matter how small, the promises you make in customer service will largely dictate your customer experience and can build or break a brand. Do the promises you make in customer service matter? You bet they do.

Great customer service experiences don’t magically happen, even customer experience experts at Disney, it takes a dedicated approach and pure hard work. Disney is known in the customer experience industry for having mastered  the art of the customer experience. 

GottaBeMobile offers some great tips to sell your iPhone for the best price. I received a new iPhone with a new number so I wanted to cancel my previous iPhone and number. I wanted to remove this number from my Apple ID so that it was removed from being used in iMessage and Facetime on…

Many companies are successfully using customer service self-service options to win customers and improve the customer service experience. A recent customer experience report performed by Cisco brought up the fact that an automated personalization is the key to winning customers’ trust and willingness to shop with you.

The decision to have great customer service wow experiences as a core part of your service offering is easy, the hard part is making it actually happen. It’s easy to sit in a meeting and decide to make customer service a core part of your organization. Adding customer service to the mission statement is easy.…