Many companies are successfully using customer service self-service options to win customers and improve the customer service experience. A recent customer experience report performed by Cisco brought up the fact that an automated personalization is the key to winning customers’ trust and willingness to shop with you.

The decision to have great customer service wow experiences as a core part of your service offering is easy, the hard part is making it actually happen. It’s easy to sit in a meeting and decide to make customer service a core part of your organization. Adding customer service to the mission statement is easy.…

Customer service has to adapt to today’s technology which delivers much faster, easier ways of shopping for more savvy, digitally-connected customers. Today’s technology has created a new wave of how business is done. In-store interactions customer experience should accommodate today’s more savvy, digitally-connected, DIY-minded customer.

Small-to-mid-sized businesses (SMBs) are constantly looking for a competitive edge and a better way to deliver better customer service and improve overall efficiency. Increasingly, cloud-based services are providing the direction to that increased competitive advantage.

No matter how great our customer service delivery may be, we all will encounter difficult customer service situations. If you’re asking yourself, “how can I deal with a difficult customer?” or “how can I deal with an upset customer?” You are not alone.

Not all customer service offers great service. Some are identity thieves waiting to steal your personal information. Beware of fake customer service offers. They’ve tried stealing your mail. They’ve tried putting phishing website links in your email, and they’ve even tried to steal your garbage. Now, they’re at it again and this time, they chose…