Not all customer service offers great service. Some are identity thieves waiting to steal your personal information. Beware of fake customer service offers. They’ve tried stealing your mail. They’ve tried putting phishing website links in your email, and they’ve even tried to steal your garbage. Now, they’re at it again and this time, they chose…

Customer service isn’t just about the human interactions with your organizations. Systems, services, products, and ultimately the solutions you deliver make up the total customer service experience. Cloud management is allowing business team members to streamline their efforts with shared storage and collaboration tools, but what does it bring to the customer service table?

It has been said that a customer makes a decision to buy within the first 30 seconds of their experience, so good customer service skills are crucial. That means that you must create an environment that is comfortable for your customer all within 30 seconds, otherwise you’re facing an uphill challenge to get that customer…

One of the most common mistakes businesses make is that they fail to invest in their customer service software. The result is that the ability to deliver the type of effective, great customer service experience the customer needs is greatly diminished.

Customer service is the pits, you say. You are not alone. It seems like bad customer service experiences are happening everywhere. One of the biggest gripes from consumers today is the poor service they receive at the hand of service providers. Unfortunately, some companies ignore the principles of good service and the result is some…

With more and more technology coming into the customer service call center, agents can easily feel like the personal aspect is being taken from customer service. But technology, correctly integrated, only enhances the personal touch in the customer experience.