The right cover letter for your customer service job application will help you stand out when applying for a customer service job. A cover letter is basically a letter of introduction that introduces you to the job employer. Most people spend all of their time on their resume and thing that it’s all that’s required…

The New York Times specifies that customer service work from home job opportunities have rising in United States. Customer support jobs are generally easy to find. But these jobs traditionally require you to be based in a call center, hopefully close to where you live.

There’s no reason in the world why a customer who has used your product once shouldn’t use it again and again. No reason why they shouldn’t be a life long customers. Customer loyalty building can bring past clients back to buy again and again.

A customer experience management professional can be one of the most valuable, revenue generating employees within an organization. As many organizations are beginning to realize the value of investing in their customers’ experience, more and more companies are investing heavily in customer experience management plans.

The world of customer service is rapidly changing. Are you staying ahead or getting left behind the latest customer service trends? Thirty years ago, telephones and mail services were the norm for most companies. Now, faxes, email and web sites offer more options to customers than they’ve ever had before. It takes a dedicated team…

Many organizations tackle the issue of customer service by just telling their employees to smile. Be polite. Never lose your cool. But isn’t that a little like closing the barn door after the horses have gotten out? Good customer service should be about a good customer experience with your product. This begins with the relationship…