The HP consumer support forums are available in 7 different languages and are jam packed fantastic technical answers and support from HP product experts, but many don’t know that many of those experts are customers themselves. How does HP get this level of winning customer engagement? If you’ve ever used the HP customer support forum,…

We are currently inundated with reports about how high the unemployment rate is; how new graduates can’t find jobs; how even skilled and experienced people have no luck finding positions. You’d think just putting a hand lettered “Help Wanted” sign in the window would generate a long line of overqualified applicants. The fact is, the cream…

Fulfillment problems, are not pretty, they cause a lot of damage, and sadly, like rain at a barbecue, they are sometimes unavoidable and will cause you to lose customer trust. Losing customer trust, denting reputation and impacting sales, you know how harmful order mistakes can be to your business.

You’ve answered the question a million times, but it’s a brand new experience for your customer. Make sure you deliver on every point that matters to your customer.

Some of the biggest mistakes new business owners make could easily have been avoided. These 9 pitfalls that bring down small businesses can be easily avoided if you know to look for them. They are usually a result of shoddy research, poor organization or simply not hiring the right people. Make sure they don’t happen…

When you are starting a small business, every little thing can be of the utmost importance when it comes to determining your success or failure. But one thing that will hold more weight than perhaps anything else, comes down to you. If a business is to succeed, it will need a good leader. Someone who…