First-time small business owners strive to take their business to the next level. In many instances, it’s a case of trial and error. See what works, learn from what doesn’t. Too many wrong decisions and you may be out of business before you know it.

Google shocked the Internet world by announcing the Google Reader is shutting down. This is the best thing that could have happened because I now know Feedly. Feedly has come to the rescue. Without Google’s decision to shut down Reader, I’d be stuck in its backward and 1999 RSS reading application today. But I am…

I was SHOCKED when I heard that Google was shutting down Reader. This is a tragedy. Don’t let the social media marketers tell you what, when, and how you will consume your content. The Internet world died a little today when Google announced that it was shutting down it’s RSS Reader service.

Ever buy a product online that you absolutely despised, only to despise it even more when you call up customer service? This happens far too often. Companies sell their products just to make money, and they don’t really care what happens afterwards. Before you feel completely defeated in this process, know that there is hope.…

If your fellow employees trust you, and you establish a corporate culture of trust, your programs will have a good chance for success. If they don’t trust you or your corporate culture, your programs will never succeed. So, as you rise in the management ranks, how do you plan to build trust with your employees? What…

Watch Kitchen Nightmares closely, and you’ll see Gordon’s methodical, genius approach to the customer experience. Get more, by doing less Gordon Ramsay is the edgy, foul-mouthed star of the hit TV show Kitchen Nightmares and a customer experience master.