How your customer service employees react to customer complaints can convert upset customers into loyal life-long customers, this is central to winning customer service. When a customer has a complaint about the product or service they received from your company, it automatically sets them up as an opposition force. How employees react to this service…

Many companies in different industries and business nature are striving to look for ways to have better company standing and profitability, and one key solution is to have a perfect customer service. A business firm with ideal ways to manage a perfect customer service will surely reap their goals and targets to lead in their…

Two often forgotten skills for exceptional customer service execution are the ability to comprehend the needs of customer service situations and the capacity to perform excellent customer service actions. It’s common knowledge that providing good customer service is an essential part of a successful, thriving business.

When a consumer thinks of a positive customer service experience, they usually recall in-person interactions with friendly, knowledgeable employees. In most cases, however, it is impossible to give direct help to your customers, and companies rely on phone contact and online methods such as Frequently Asked Questions pages, Knowledge Libraries and consumer forums on web…

The truth is, a customer experience leader’s job is to take care of people. In order to get the best out of your team you need to get better engagement from your team. And the only way to do that is to get them emotionally involved in the work that they do.

As world economies remain relatively sluggish, organizations are investing heavily in improving their customer experience. Why is that? What is the payoff? This is a guest post by Shaun Belding, author of “Win at Work: navigate the nasties, get things done and get ahead”. Historically, it’s always been considered a ‘soft skill,’ or something that was common…