Customer service is more than just answering the phone. It’s creating a relationship the ones who keep us in business, the customer. Customer needs should be the focus of implementing any new program, the motivation behind customer feedback, and central to decisions made by the organization.

One of the plagues of customer service is that companies have high turnover rates leading to loss of productivity, efficiency, and lower customer satisfaction. Many organizations in their attempt to generate the best from their people resort to intense pressure and coercion to create customer service results. This is a temporary solution with drastic, negative…

Great customer experience don’t just happen, they require vision, planning, and consistent execution in order to deliver the type of service experiences that create customer loyalty. The principles of winning customer experiences aren’t complex. You don’t need to purchase expensive training systems or software.

Your brand doesn’t just have to be a marketing or sales campaign, customer service can be an effective brand to establish a solid relationship with customers and contribute to a culture of customer service. Having a recognizable brand is key to establishing the basis for your customer relationship. Your brand, like your reputation, often times…

Your own fear and worry is often one of the biggest obstacles keeping you from delivering an exceptional customer service experience for your customers. We are our own worst enemies, right? We are our biggest critic. We are the worst bully. We tear ourselves down. We magnify EVERY imperfection. We stop ourselves from dreaming.

One of the greatest customer experience strategic advantages you have is the fact that the human mind makes up much of the information it perceives to make up for the gab in what the human body is able to sense. Customer experience can often be like magic. There’s no real super power taking place creating…