Knowing where you are in the life cycle of a customer service team will help you know how to best help your team to be effective at what they do. Everything goes through stages of development, especially effective customer service teams. They need to be created, developed, refined, and they eventually mature.

Customer experience conferences offer a great venue to fast track your ability to get up to speed with what other experience leaders are doing to advance customer experience successfully in their organizations. And I can’t think of a better time to attend one than the middle of Winter…but in Miami Beach, of course! This week…

Change! Change! Change! We scream for changes, so why does the customer service landscape seem to always stay the same? We all want change, yet too many of us fear change. We dream of change. We desire change. We aspire to change things. But then when it comes to it, we slink back into our…

One of the greatest tools you have available to you in delivering exceptional customer service isn’t a person, it’s content. Great content online and available to your customers can greatly reduce the volume of customer service requests if done right.

Being a perfectionist can be a really good thing. But seeking for perfect customer service, is a disaster. It’s good to work hard, to have great goals, to always want to improve and deliver an exceptional customer experience to your customers.

In the world of customer service management, one might wonder whether the tools that save companies time and money also seem useful to the customer. This is a guest post by Stefanie Amini, Marketing Director and Specialist in Customer Success at WalkMe.