In the world of customer service management, one might wonder whether the tools that save companies time and money also seem useful to the customer. This is a guest post by Stefanie Amini, Marketing Director and Specialist in Customer Success at WalkMe.

When it comes to good customer service, every business across every single industry needs to focus and prioritizing customer service ahead of all other issues in order to win the customer. That makes sense, of course, as businesses are under the gun now more than ever when it comes to dealing with and interacting with…

Customer service metrics are MUCH more than a number, they’re the key to tell your people where they’ve been, where they are, and where they can go in their quest to deliver an exceptional customer service experience. A Harvard Business Review article warned business leaders of “Vanity Metrics”, or numbers that look good on paper…

Special occasions are a gold mine for companies wanting to deliver an exceptional customer service experience. Today is my wedding anniversary. No, I didn’t forget it. My computer kindly reminded me yesterday that it was coming up today.

Every customer complaint about a product or service they received from your company, is an opportunity to deliver winning customer service and create customer loyalty. How your employees react to the challenge of customer complaints will determine if you will win the customers and get them back on your side, using your services, buying your…

You may not always know what defines a great customer experience until one happens to you, but once it has, you’ll keep going back. Whether it’s an easy return process, a great customer service representative or a website that makes buying easy, some companies just get it right. This is guest post by C. J. Mackey,…