After each customer interaction, the greatest question is, was the customer experience enough to keep that customer doing business in the future? There’s a vast amount of research and special studies that take place looking into what makes a winning customer service experience.

Sometimes the best customer service inspiration you can get will come from those doing fantastic things in completely unrelated industries. I want to win customers. I love learning what other people and organizations are doing to build massive audiences of loyal customers. To do that, I read a lot. I follow lots of customer service…

The size of the workplace is typically proportional to the amount of red tape and dumb rules in place that prevents good customer service from happening with each customer interaction.

In terms of calibrating the customer experience, a number of firms have preconceived concepts as to what really does and doesn’t perform, 6 main problems keep these organizations from delivering the best customer service experience. In terms of calibrating the Customer Experience, a number of firms have preconceived concepts as to what really does and…

Customer service knows that the customer is king. CRM tools are the key to understanding your “king” and allowing your service teams to deliver the royal customer experience your customers deserve. Everyone agrees customer loyalty is important. Where we part ways is how to get it. Building customer loyalty requires connecting the right customers with…

Great Service = Customer Retention = Profit. A Harvard Business article found that companies that boosted their customer retention by as little as 5% saw increases in their profits ranging from 25% to a whopping 95%.