How do you stay motivated? The key is knowing that you are appreciated and that you matter. Whether it’s family, friends, that special someone, or even your customers, it’s good to be loved. In the quest for the very best customer service experience or whatever life endeavor we are pursuing, it can often be difficult…

One of the greatest challenges to delivering an exceptional customer service experience is learning how to consistently improve customer service skills. Improving customer service should be a daily priority to any individual wanting to stand out in today’s competitive marketplace. With each customer interaction comes the opportunity for the customer to spread the word to other…

Most of us immediately get defensive and self protective when someone tells *us* to improve – no matter how quote-unquote correct the other person is – because this is a basic survival instinct we all share. But when we hear a story about someone else’s foibles, we listen and learn from it. This is a…

Many occupations take oaths, but the pledge for more effective customer service communication can have the greatest impact in the life of the customer.

I hate new year resolutions. New year resolutions are the biggest waste of time. I quit making new year resolutions and you should too. Here’s why… I exercise at my community gym every weekday…I’ve done this for several years now.

This has been a fantastic year in customer service as we’ve seen more organizations realize the need to win the customer and adopt customer experience as a core strategy to ongoing business success. Each week has delivered excellent articles and tips to helping organizations and individuals deliver the very best customer service and build and…