Great Service = Customer Retention = Profit. A Harvard Business article found that companies that boosted their customer retention by as little as 5% saw increases in their profits ranging from 25% to a whopping 95%.

How do you stay motivated? The key is knowing that you are appreciated and that you matter. Whether it’s family, friends, that special someone, or even your customers, it’s good to be loved. In the quest for the very best customer service experience or whatever life endeavor we are pursuing, it can often be difficult…

One of the greatest challenges to delivering an exceptional customer service experience is learning how to consistently improve customer service skills. Improving customer service should be a daily priority to any individual wanting to stand out in today’s competitive marketplace. With each customer interaction comes the opportunity for the customer to spread the word to other…

Most of us immediately get defensive and self protective when someone tells *us* to improve – no matter how quote-unquote correct the other person is – because this is a basic survival instinct we all share. But when we hear a story about someone else’s foibles, we listen and learn from it. This is a…

Many occupations take oaths, but the pledge for more effective customer service communication can have the greatest impact in the life of the customer.

I hate new year resolutions. New year resolutions are the biggest waste of time. I quit making new year resolutions and you should too. Here’s why… I exercise at my community gym every weekday…I’ve done this for several years now.