Studies have shown that 1/3 of employees today feel that their bosses don’t listen to what they have to say. If we’re doing that well with employees, how are we doing with customers? Most of management today is on cruise control with how they interact with their employees.

You can have everything you want in customer experience if you will just use customer service to help enough other people get what they want. Zig Ziglar, motivational author and speaker, is well known for his inspirational titles Secret to Closing the Sale, Top Performance: How to Develop Excellence in Yourself and Others, Success for…

By banning the following from our customer service teams and ensuring that none of our customer service team members develop these experience killing characteristics we can speed up our customer service revolution. Bad customer service has given those of us in the industry a black mark. Service has been so bad, for so long, that…

Successful customer service means meaningfully connecting with customers on a level that is more than just doing business, but about people helping people. It’s not enough to smile, be polite, and be pleasant. You have to understand what is customer service.

It’s easy to WANT to be like the Ritz-Carlton with a successful exceptional customer experience reputation. The hard part is HOW to do it. Until today. Diana Oreck, Vice President for the company’s executive training facility, The Ritz-Carlton Leadership Center, was interviewed by the team at Software Advice, and they got some fantastic insight into how the…

Motivation is not automatic. Your ability, skill or whatever you do is a vehicle and motivation is the driver that will help you deliver exceptional customer service. No one is going to hand it to you. Don’t expect a manager, a trainer, or someone else to pick you up and magically turn you into Tony…