Coaching effective employee reviews is about overcoming the tendency to create dependence on managers, but creating independence in the individual employee.

24 – 48 hours for an email reply is unacceptable customer service today. You should never send an auto-reply telling a customer to just sit and wait.

Dealing with the typical customer service issues you face at work can make things become quite mundane, luckily there are those funny customer service moments that make it all worth it. It doesn’t happen every day, most days are just regular taking care of your regular customer service issues: can’t log in, need helping finding…

It’s no longer enough to just throw up a Web site and expect to be successful in creating an effective online customer experience. The Web is an ever more competitive place and consumers are incorporation more sources of technology in their purchasing process. It used to be enough to get someone you know to build…

Is it over the top to say that Steve Jobs was the Thomas Edison of my generation? The Leonardo DaVinci of the 90’s and 2000’s? The Albert Einstein of today? I don’t think so. Apple products have changed the way we…well, do everything. I remember back when I’d rock a Palm Pilot at school and get glares…

No matter the person, background, position, skills, or accomplishments, everyone has something to offer you to make good customer service great. Ernest Hemingway is one of the greatest American novelists. His philosophy inspires all of us in the service industry to develop good customer service by listening to customer feedback.