The public deserves competent, efficient, and responsive customer service from the Federal Government. Barack Obama’s Executive Order inspires just that. The President’s Executive Order #13571 inspires federal government agencies and departments, known for so long for their bad customer service standards, to streamline the delivery of their service to the people and improve customer service.…

Techcrunch thinks an iPad Mini will make your customer service better. It won’t. The iPad mini is now available and Apple fanatics are treating it as the invention of the year. It’s not. Don’t get me wrong, I’m an Apple user. I use it at work, at home, I own an iPad, iPhone, and am…

3 simple questions are the key to being successful at creating an amazing customer service culture with constant development, each and every day.

More than ever, I’ve had the mindset that if you don’t believe, don’t ask, and don’t try, you’ll never discover the effect a great customer experience can have. You’d be surprised how much you can really accomplish when you just act. Make a decision, then act on it. What thoughts have you had recently about…

The wonderful thing about our fears of customer service situations and difficult customers is that it’s entirely up to us to decide how to look at it. Every time we face a difficult customer or situation we can choose to look for the opportunity to grow, or succumb to fear and fail to act.

Every time we receive great customer service or a positive customer experience, that individual or company should get a gold star. Remember when you were in grade school? On those sunny afternoons that you wanted to go outside and play with your friends, but your parents forced you to stay in until you finished all…