Every time we receive great customer service or a positive customer experience, that individual or company should get a gold star. Remember when you were in grade school? On those sunny afternoons that you wanted to go outside and play with your friends, but your parents forced you to stay in until you finished all…

Chocolates on the pillow aren’t enough today, you need to reinvent the customer experience in order to create customer loyalty. Utah is famous for it’s skiing, but I’m not a skier, in fact, I REALLY dislike the cold. Last February 16, the weather was 28 degrees in Utah, but I didn’t mind that because I…

Great customer service is simple, easy, and focused on results. It seems like there’s a rush to add more and more to our offerings and become the one-stop solution to solving all of the world’s needs. Pick what problem you’re going to solve, how you’re going to do it, then make it great. Customers see…

Customer experience management is the blueprint to effectively implementing a customer service action plan. Experience management is the organization of all of your service actions, touchpoints, and components that will build your exceptional customer experience.

He wasn’t the best customer service rep we had, but he received more raving customer service reviews than anyone else did because he did one thing the best.

Customer service is both an art and a science. Effective customer service teams require that we deliver on both the practice of the art and the principles of the science of exceptional customer service.