No matter where we are or what we do, customer experience matters. Connecting with what you do and delivering an exceptional customer experience is important to people around the world. Ujala Ali Khan is a 32-year old from Pakistan, residing in Dubai and she recently taught me a valuable lesson about passion in the customer…

In customer service you can go far. Really far. If you really apply yourself, it’s an easy way to climb the corporate ranks and settle into a high level customer service management position or even make the jump into marketing or corporate training. Another reason why it’s an easy path? It’s an area flooded with…

By default, WordPress displays post excerpts of 55 words. However, this little snippet of code can easily change the default length of the excerpt on any WordPress post. Most WordPress themes will use the built-in WordPress function called the_excerpt(); to create a 55 word summary of your WordPress post. This summary is simply the first…

New customer demands aren’t unusual, they’re normal. For great customer service, you have act. For an exceptional customer experience, you have to adapt. One of the core functions of our team is to obtain information from various service providers. Customer service can be a frustrating line of work. Each day we’re on the phone trying…

If you haven’t ever had a micromanager at work, you will soon. There’s an epidemic in business today and it’s the complaint about micromanaging at work. People often complain about a micromanaging boss and most of the time it’s wrong. You are not being micromanaged. Dealing with a micromanaging boss. Just because your boss hangs…

It’s in our nature to want to accomplish. We all find ourselves there are some point. Frustrated you didn’t get as much done as you thought you would, or you wanted to. Sometimes it’s at the end of a particular day. Sometimes, it’s at the end of a tough week. Too often, it’s at the…